Terms & Conditions
These Terms & Conditions govern all bookings, tours, travel packages, and services provided by Chalo Farva UK. By booking a trip with us, you confirm that you have read, understood, and accepted these Terms & Conditions.
1. Booking & Confirmation
All bookings are subject to availability.
A booking is confirmed only after the required payment has been received and acknowledged by Chalo Farva UK.
Confirmation details, itineraries, and travel instructions will be provided via email, WhatsApp, or other official communication channels.
2. Eligibility to Book
The person making the booking must be at least 18 years of age.
If booking on behalf of other travellers, you confirm that all participants accept these Terms & Conditions.
3. Pricing & Payments
All prices are quoted in Pound Sterling (GBP) unless otherwise stated.
Prices may be subject to change due to fuel costs, supplier charges, taxes, exchange rates, or other operational factors.
Full payment or the required deposit must be received before travel arrangements are confirmed.
Any outstanding balance must be paid before the specified due date.
4. Tour Inclusions & Exclusions
Only the services specifically listed in the itinerary are included.
Items not specifically mentioned, including but not limited to:
Personal expenses
Travel insurance
Optional activities
Meals not listed
Entry fees not specified
Tips and gratuities
shall be considered excluded.
5. Travel Documents
Travellers are responsible for ensuring they possess:
Valid passports
Required visas
Travel permits
Health documentation where applicable
Chalo Farva UK shall not be responsible for any losses arising from incomplete or invalid travel documentation.
6. Customer Responsibilities
Guests are responsible for:
Arriving at departure points on time
Following instructions from tour leaders and service providers
Respecting local laws and regulations
Taking care of personal belongings throughout the trip
Chalo Farva UK is not responsible for lost, stolen, or damaged personal property.
7. Behaviour & Conduct
Guests are expected to behave respectfully throughout the trip.
We reserve the right to refuse participation or remove any traveller who:
Behaves aggressively or abusively
Causes disruption to the group
Violates safety instructions
Engages in illegal activities
Harasses staff or fellow travellers
No refund will be provided in such circumstances.
8. Changes to Itineraries
Chalo Farva UK reserves the right to modify itineraries, schedules, transportation, accommodations, or activities due to:
Weather conditions
Safety concerns
Government regulations
Supplier changes
Operational requirements
Circumstances beyond our control
Such changes shall not automatically entitle travellers to compensation.
9. Cancellation by Chalo Farva UK
We reserve the right to cancel or reschedule a trip due to:
Insufficient bookings
Severe weather conditions
Safety concerns
Government restrictions
Force majeure events
Where a trip is cancelled by us, customers will receive a refund of payments made, unless an alternative arrangement is accepted.
10. Customer Cancellation Policy
Cancellation requests must be submitted in writing.
Refund eligibility may vary depending on the specific tour, supplier policies, accommodation providers, and transportation arrangements.
Any applicable cancellation charges will be communicated at the time of booking.
Non-refundable deposits, tickets, permits, or supplier charges may not be recoverable.
11. Travel Insurance
We strongly recommend that all travellers obtain comprehensive travel insurance covering:
Trip cancellation
Medical expenses
Personal injury
Lost baggage
Travel delays
Chalo Farva UK is not responsible for costs that could have been covered by travel insurance.
12. Health & Medical Requirements
Travellers are responsible for ensuring they are medically fit to travel.
Guests must:
Carry necessary medications
Inform us of relevant medical conditions where appropriate
Follow health and safety guidelines throughout the trip
We do not provide medical treatment during tours.
13. Food Allergies & Dietary Requirements
Travellers must inform us of any dietary requirements or allergies before departure.
While we will make reasonable efforts to accommodate requests, we cannot guarantee that all dietary needs can be met by third-party providers.
14. Third-Party Services
Many travel services are provided by independent suppliers such as:
Hotels
Airlines
Transportation providers
Attractions
Tour operators
Chalo Farva UK acts as an intermediary and is not liable for the acts, omissions, delays, or service failures of third-party providers.
15. Limitation of Liability
To the fullest extent permitted by law, Chalo Farva UK shall not be liable for:
Personal injury
Illness
Property loss
Travel delays
Additional expenses
Indirect or consequential losses
arising from circumstances beyond our reasonable control.
Nothing in these Terms excludes liability where such exclusion is prohibited by law.
16. Photography & Marketing
Photographs and videos may be taken during tours and events for promotional purposes.
By participating in our tours, you consent to the use of such media unless you notify us otherwise before the trip.
17. Force Majeure
We shall not be responsible for delays, cancellations, or disruptions caused by events beyond our control, including:
Natural disasters
Severe weather
Pandemics
Government restrictions
Industrial action
Civil unrest
Acts of God
18. Complaints
If you experience an issue during your trip, please notify the tour leader or our team immediately.
Formal complaints should be submitted in writing within 14 days of the completion of your trip.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
20. Contact Information
For any questions regarding these Terms & Conditions, please contact:
Chalo Farva UK
Email: chalofarvauk@gmail.com
Website: www.chalofarvauk.co.uk