Privacy Policy

At Chalo Farva UK, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, make a booking, contact us, or use our travel services.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

Personal Information

When you contact us, submit an enquiry, or make a booking, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing information

  • Travel preferences

  • Emergency contact details (where required)

  • Identification details when necessary for travel arrangements

Booking Information

When you book a tour or travel service with us, we may collect:

  • Tour or package selected

  • Travel dates

  • Number of travellers

  • Pickup or departure preferences

  • Special requests or requirements

User-Submitted Content

If you submit reviews, testimonials, feedback, or photographs, we may collect:

  • Your name

  • Review or feedback content

  • Ratings

  • Photos or media you choose to share

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Website usage and interaction data

  • Referral sources

2. How We Use Your Information

We use your information to:

  • Process and manage bookings

  • Communicate booking confirmations and updates

  • Provide customer support

  • Respond to enquiries and requests

  • Improve our services and website experience

  • Send travel information and updates

  • Prevent fraud and maintain security

  • Comply with legal obligations

  • Send promotional communications where consent has been provided

3. Payment Information

Payments may be processed through secure third-party payment providers. Chalo Farva UK does not store complete credit card or payment information on its servers.

Any payment information submitted is handled according to the privacy policies and security standards of the payment provider.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with:

  • Transportation providers

  • Hotels and accommodation partners

  • Tour operators and activity providers

  • Payment processing providers

  • Website hosting and technology service providers

  • Government or legal authorities when required by law

Information is shared only when necessary to provide services or comply with legal requirements.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyse website performance and traffic

  • Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, alteration, or disclosure.

While we strive to protect your information, no internet-based system can guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide travel and booking services

  • Maintain business and booking records

  • Comply with legal and regulatory obligations

  • Resolve disputes and enforce agreements

Information that is no longer required may be securely deleted or anonymised.

8. Marketing Communications

With your consent, we may send:

  • Travel offers and promotions

  • Tour announcements

  • Special event notifications

  • Company news and updates

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option included in our communications.

9. Photography and Media

Photos and videos may be taken during tours, events, or travel experiences for promotional and marketing purposes.

Guests who do not wish to appear in promotional materials should notify Chalo Farva UK before the start of the tour or event.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external websites.

We encourage users to review the privacy policies of any third-party sites they visit.

11. Children’s Privacy

Our services are not intended for children under the age of 13 without the involvement and consent of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate consent.

12. Your Rights

Depending on applicable data protection laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal data

  • Restrict or object to certain processing activities

  • Withdraw consent for marketing communications

  • Request a copy of your personal information

To exercise these rights, please contact us using the details provided below.

13. Changes to This Privacy Policy

Chalo Farva UK may update this Privacy Policy from time to time.

Any updates will be published on this page, and the revised version will become effective immediately upon posting.

14. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Chalo Farva UK
Email: chalofarvauk@gmail.com
Website: www.chalofarvauk.co.uk